Neely Store | Shipping, Returns & Exchanges Policy

Shipping Policy

At Neely, we work hard to deliver comfort straight to your door.

All orders are processed within 2–3 business days. Once shipped, delivery typically takes:

  • Canada & USA: 4–8 business days

  • International: 10–14 business days depending on region

High-volume seasons (Black Friday, holidays) may cause slight delays.

You will receive a tracking number once your order ships.

Please ensure your shipping address is correct — we are not responsible for lost packages due to incorrect input.

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Return & Exchange Policy

We want you to love your hoodie, sweatpants, and everyday essentials.

If something doesn’t fit quite right, we offer exchanges or store credit within 14 days of delivery if:

✔ Item is unused, unwashed, and unworn

✔ Tags are still attached

✔ Original packaging is included

We do not accept returns on worn, washed, or damaged items.

To request an exchange, contact us at:

📩 support@ theneelystore@gmail.com

Buyer is responsible for return shipping unless the item arrived incorrect or damaged.

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Refund Policy

Refunds are issued only for:

  • Wrong item received

  • Manufacturer defect

  • Damaged-on-arrival product

Proof (photos/video) is required within 72 hours of delivery.

Once approved, we’ll process your refund to your original payment method within 3–7 business days.

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Order Cancellation Policy

Orders can be cancelled within 4 hours of purchase.

Because we begin processing quickly to maintain fast delivery, cancellations after this window cannot be guaranteed.

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Sizing Advisory

All products include a size chart on each item page.

We strongly recommend checking measurements before ordering. For an oversized street look, go one size up.

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Wrong Size Approach (Confidence Builder)

If your new fit isn’t the one you pictured—no stress. Your comfort matters.

Reach out and we’ll guide you to the perfect size through exchange.

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Damaged or Defective Items

If your package arrives damaged, please email us within 72 hours with:

✔ Photos of the item

✔ Photos of packaging

✔ Your order number

We’ll make things right—fast.

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Non-Returnable Items

  • Sale items

  • Final clearance

  • Customized / personalized embroidery (if you add later)

  • Socks / underlayer apparel (hygiene reasons)

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Lost / Stolen Packages

Once tracking shows “Delivered,” Neely is not responsible for theft or wrong-delivery due to address errors.

We’ll help you open a carrier investigation if needed.

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Customer Support

Questions? Hesitations? Just want style advice?

📩 support@ theneelystore@gmail.com

📱 IG: @neely_creations

We reply within 24 hours.


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Friendly Trust-Building Note (SUPER Important)

We’re a small family-run brand based in Canada dedicated to quality, comfort, and making your everyday street style better.

Every order supports real humans (not factories) — thank you for choosing Neely. ❤️